Our Services
Innovative solutions adapted for MSF operations
Our program applies a user-centered design methodology to deliver services that are accessible and usable by all. We collaborate with third-party providers to develop solutions with leading edge technology.
- Cloud-based platform, available on web & mobile
- Available to healthcare professionals in MSF projects around the world
- Receive written advice from a specialist within 24 hours
- Minimal equipment required: a computer & internet connection
- Provided by PARSYS Telemedicine
- Cloud-based application, available on web & mobile
- Available to all MSF staff around the world
- Discuss sensitive information and share files with colleagues securely
- Minimal equipment required: a computer/mobile & internet connection
- Provided by Celo Health
- Available as an add-on to the Case Management service
- Designed for projects with several cases of the same specialty
- Discuss complex cases in real-time with a custom-matched specialist
- Minimal equipment required: a laptop & internet connection
- Secure videoconferencing tool from Microsoft
Our Commitments
COMPLIANCE
Compliant with GDPR and HIPAA regulations
COMPATIBILITY
Available on Windows, MacOS, Android, and iOS
AVAILABILITY
24/7 access to Telemedicine platforms
ACCESSIBILITY
Services and support available in English and French
USABILITY
Simple, intuitive, and easy for everyone to use
TRAINING
Dedicated support and training during onboarding journey
SUPPORT
Continuous and easy access to support services
Services in Action
A strange bump on a newborn’s eye
Collaboration among specialists helped identify the cause of a strange lump on a newborn’s eye.
Tied legs
In Central African Republic, two girls were admitted for medical care on the same day, reporting they had suddenly started having difficulty walking.
Diverse food is crucial
A young child suffers from joint pain. With the MSF team on site and the support of a radiologist, they were able to diagnose and treat the child.
Head to toe examination is key!
A baby born prematurely suffers from recurrent low blood sugar. Collaboration between the on-site medical team and the telemedicine pediatrician improved the health outcomes of this baby.
Teamwork for an accurate diagnosis
A three-day-old male baby was brought to an MSF clinic in Somalia for evaluation, owing to a chest deformity and abnormal chest motions.
Multidisciplinary approach for better outcomes
A three-year-old female child, dangerously underweight presented at an MSF clinic in Yemen with severe symptoms.
Our services are provided by
What is Telemedicine?
MSF’s Telemedicine program helps healthcare professionals collaborate, share knowledge, and improve patient outcomes.