Our Services
Innovative solutions adapted for MSF operations
Our program applies a user-centered design methodology to deliver services that are accessible and usable by all. We collaborate with third-party providers to develop solutions with leading edge technology.
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- Cloud-based platform, available on web & mobile
- Available to healthcare professionals in MSF projects around the world
- Receive written advice from a specialist within 24 hours
- Minimal equipment required: a laptop/smartphone & internet connection
- Provided by PARSYS Telemedicine
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- Cloud-based application, available on web & mobile
- Available to all MSF staff around the world
- Discuss sensitive information and share files with colleagues securely
- Minimal equipment required: a laptop/smartphone & internet connection
- Provided by Celo Health
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- Available as an add-on to the Case Management service
- Designed for projects with several cases of the same specialty
- Discuss complex cases in real-time with a custom-matched specialist
- Minimal equipment required: a laptop/smartphone & internet connection
- Secure videoconferencing tool from Microsoft
Our Commitments
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COMPLIANCE
Compliant with GDPR and HIPAA regulations
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COMPATIBILITY
Available on Windows, MacOS, Android, and iOS
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AVAILABILITY
24/7 access to Telemedicine platforms
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ACCESSIBILITY
Services and support available in English and French
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USABILITY
Simple, intuitive, and easy for everyone to use
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TRAINING
Dedicated support and training during onboarding journey
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SUPPORT
Continuous and easy access to support services
Services in Action
![A strange bump on a newborn’s eye](https://telemedhub.org/wp-content/uploads/2023/04/MSB130501High-2.jpg)
A strange bump on a newborn’s eye
Collaboration among specialists helped identify the cause of a strange lump on a newborn’s eye.
![Tied legs](https://telemedhub.org/wp-content/uploads/2023/04/MSB164304High.jpg)
Tied legs
In Central African Republic, two girls were admitted for medical care on the same day, reporting they had suddenly started having difficulty walking.
![Diverse food is crucial](https://telemedhub.org/wp-content/uploads/2023/04/MSB142161High.jpg)
Diverse food is crucial
A young child suffers from joint pain. With the MSF team on site and the support of a radiologist, they were able to diagnose and treat the child.
![Head to toe examination is key!](https://telemedhub.org/wp-content/uploads/2023/04/MSB155120High-300x200.jpg)
Head to toe examination is key!
A baby born prematurely suffers from recurrent low blood sugar. Collaboration between the on-site medical team and the telemedicine pediatrician improved the health outcomes of this baby.
![Teamwork for an accurate diagnosis](https://telemedhub.org/wp-content/uploads/2023/04/MSB164280High.jpg)
Teamwork for an accurate diagnosis
A three-day-old male baby was brought to an MSF clinic in Somalia for evaluation, owing to a chest deformity and abnormal chest motions.
![Multidisciplinary approach for better outcomes](https://telemedhub.org/wp-content/uploads/2023/04/MSB119625High-300x200.jpg)
Multidisciplinary approach for better outcomes
A three-year-old female child, dangerously underweight presented at an MSF clinic in Yemen with severe symptoms.
Our services are provided by
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![](https://telemedhub.org/wp-content/uploads/2023/10/Celo-Logo-no-background-1024x295.png)
What is Telemedicine?
MSF’s Telemedicine program helps healthcare professionals collaborate, share knowledge, and improve patient outcomes.